Refund policy

30-Day Money-Back Guarantee for Any Reason  

Disclaimer:
The return and warranty policy outlined on this page applies exclusively to purchases made directly through online shops operated by Funnyeah JewelPods. If you have purchased our products through a third party, the return and warranty terms may differ. The policy may also vary depending on the country of purchase due to different legal requirements and other considerations.

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order). Once the returned item arrives back in Funnyeah JewelPods’ warehouse for inspection, the refund process will begin. Returns must include all accessories.

• Items must include original packaging
•  For non-quality related warranty claims, the buyer is responsible for shipping costs
•  For non-quality related warranty claims, Funnyeah JewelPods refunds the cost of purchasing the product itself
•  Returns may be rejected if product does not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items after this 30-day window has lapsed. For purchases not made directly through funnyeah JewelPods’ online stores, please contact retailers for refunds. For quality-related issues, please see below.

To start a return, you can contact us at service@jewelpods.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@jewelpods.com.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by Funnyeah JewelPods are covered by an 12-month warranty, starting from the date of purchase. 

Funnyeah JewelPods' limited-time warranty is restricted to the country of purchase. The warranty is voided if items are taken outside the country originally bought in, or purchased online through an authorized channel but shipped to a country outside of that channels region.

Quality-related warranty claims on purchases made through Funnyeah JewelPods’ authorized distributors and retailers are handled through Funnyeah JewelPods.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Funnyeah JewelPods will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Shipping costs must be covered by buyer in the following situations:

Returning products for any reason other than a proven defect
Warranty claims on items taken outside the original country of purchase
Buyer’s accidental returns
Returning personal items
Returning items claimed to have defects but found by Funnyeah JewelPods quality control to be in working condition
Returning defective items using international shipping
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Notes：If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. Funnyeah JewelPods will not replace the order or issue a refund.

Not Covered Under Warranty:

Products without sufficient proof of purchase
Lost or stolen products
Items that have expired their warranty period
Non quality-related issues (after 30 days of purchase)
Free products
Repairs through 3rd parties
Damage from outside sources
Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
Purchases from unauthorized resellers

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@jewelpods.com.